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“How to Run a Great Hotel” by Enda M. Larkin, is a comprehensive guide for hotel owners and managers striving for excellence in the competitive hotel industry. The book is based on the premise that being good is not enough in today’s competitive environment.
The book is divided into four critical themes that drive excellence:
- Define Direction: Larkin emphasizes the importance of a strategic map to achieve excellence. He guides readers on creating and measuring the impact of their strategic map over time.
- Lead to Succeed: The book explores what leading people involves, how to improve leadership effectiveness, and how to measure it over time.
- Engage Your Employees: Larkin discusses employee engagement, providing strategies to fully engage employees and measure engagement levels over time.
- Captivate Your Customers: The author introduces SERVICEPLUSONE, explaining its importance and how to attain and measure its impact.
Larkin’s book acts as a personal mentor, challenging and refining the reader’s thought process across key themes. It shifts focus from daily operations to broader aspects like strategy formulation, leadership enhancement, employee engagement, and customer satisfaction, which are crucial for a successful hotel.
The book inspires readers to reassess their hotel, irrespective of its current stage in the life cycle. It encourages introspection about their actions, their reasons, and provides advice on improvements.
The book is reader-friendly, pragmatic, and action-driven. It assists readers in devising detailed plans with quantifiable objectives for enhanced personal and business outcomes.
To sum up, “How to Run a Great Hotel” by Enda M. Larkin is an essential read for those in the hotel industry aiming for enduring business triumph through a comprehensive evaluation of key procedures.
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Books mentioned in the article: “How to Run a Great Hotel” by Enda M. Larkin
